The Importance of Effective Employee Training in Enterprise Systems


Employees are considered good by managers when they are comfortable enough with a business process to develop a “System”. This system is a way of doing things, a way of handling common business situations in an efficient way. Employees get very attached to their way of doing things, and when technologies change, they invariably come up with resistance to that change.

This resistance to change is often misunderstood. Suddenly managers and employees are pitted against each other over this sudden and unexpected resistance by good employees. But what is at the root of the resistance? The resistance is actually caused by employee’s worry about the health of the business and the business price. These good employees are resisting what they see as a threat to the organization: a threat to getting the job done well.

Because this resistance can now be seen in an entirely new light, as a positive emotion about protecting the business and its’ processes, there clearly needs to be a better way to handle this particular resistance than with anger.

Experts in change management and software implementation always say, “Welcome the resistance”. This seems to be counterintuitive, until you listen to their reasoning and use for the resistance. The resistors need to be converted and have their energies put into the new technology project in a process of gaining consensus. This consensus among employees is actually the biggest part of training. If you have ever tried to train employees in a technology that they dislike, you will be met with resistance and claims that the technology is too difficult. If this is the case during training, then more consensus building is needed before training. Once the consensus among employees in general is positive toward a technology and a procedure, the training will take place by itself almost as if by magic.

Staff have a long way to go with technology when implementing a new enterprise system, but it is important to keep that staff happy. The main reason for this is that your implementation staff is your front-line army for turning technology resisters into technology champions.

This staff will have to face your staff when they feel that they are not only losing beloved procedures, but that they are also losing power. The loss of power for employees with an enterprise system is the farthest thing from the truth: a new enterprise system used by all will give them complete transparency, control, and access to the data they need when they need it. They will be able to churn out reports faster than ever before, and be able to take advantage of the collaborative efforts of others, who are all using the same system. For some of the oldest employees, it is useful to bring up the times when people used to do all of their computing on a mainframe. That was a form of team computing, and this new enterprise computing is simply team computing without the removal of the individual.

Planning and executing a major enterprise technology initiative is difficult in any organization. Before you get started, be sure to call the professionals at the Web and I to talk about your needs on an informal basis at 646-853-0573.

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