Payment Policy

Prepayment is Standard
on Most Projects
Reducing Difficulties

Our standard for website design, video production, and business software projects is that we calculate the number of hours or a flat rate that helps to control your costs, makes our job of billing and collecting easier, and saves you money if a flat-rate project takes a bit longer than usual. If we have given you a flat rate or a prepayment plan, we are inevitably charging you for less hours than the project actually takes. If there are charges above and beyond this, due to a customer-elected change in project scope, immediate payment is expected.

 

Our reason for the prepayment policy is that we can charge more reasonable prices if we do not need to worry about managing a hefty Accounts Receivable Inventory. Extra billing, arguments, collection letters, and the use of our collection agency all cost money. If we can avoid them we can pass the savings on to you. We know what others charge and we make an effort to provide the best quality at a competitive price. In the contract, we will provide a breakdown of expected hours and expenses as well as a list of unexpected events which are covered in your flat rate. These generally include technical difficulties of the Service Provider, power outages, acts of God. We do not undertake jobs which are pioneering and we do not have experience in handling.

 

Our prepayment policy ultimately protects both parties. We intend to keep it for the foreseeable future.  

 

The original date of this policy is May 1, 2007.

 

This policy was updated July 14, 2022.

Satisfaction of
Invoices and
Compliant Tracking

From time to time there will be an increase in project scope above and beyond what was originally envisioned during our initial meetings with you. The only time this happens is when your needs change and more functionality, features, or regulatory compliance is needed.

 

On rare occasions, we also undertake projects at an hourly rate. This may be with new clients who wish to try our services, for emergency changes to existing work done by other IT providers, or for your marketing campaigns.  We always provide a competitive hourly rate, and all work that we do is tracked for you.

 

In all cases of projects assessed by the hour, invoices are payable immediately upon receipt. We are only able to keep our prices reasonable if we do not need to carry and administer an Accounts Receivable Inventory. In the case of non-payment, please note that work will cease until such time as said payment is received. Clients using our services at the Web and I agree to be subject to binding arbitration in the State of New York instead of litigation, avoiding the necessity of expensive litigation.

 

If there are exceptions to this and other policies, they will only be listed on the contract you have with us. Anything written in an E-Mail is not considered by us nor should be construed by any party to be a contract. If there is no written contract, then work is assumed to be hourly with no warranties express or implied, as if you were to a plumber, electrician, doctor, or other professional. The work is provided as-is, and the suitability of the work for any particular purpose will only be formally included in a contract. 

The original date of this policy is May 1, 2007.

This policy was updated July 14, 2022.